Some people are still debating whether AI can replace humans, but the reality is straightforward: AI will definitely replace people who do not use AI.

In 2026, the true watershed for export enterprises is no longer whether they will use AI, but whether they can use AI as a pivot to reconstruct the full chain efficiency from customer insights, product matching to localized services. When AI generated content becomes ubiquitous and information tends to be mediocre, genuine professional skills, deep industry understanding, and sustainable service value become the scarcest resources.

This is exactly what Tendata focuses on, using data AI scenario based services to help Chinese foreign trade professionals bring certainty to global customers. On February 6-7, the 21st Tendata Early Year Manager Conference was held at the Zunmao Hotel in Shanghai, focusing on the theme of "AI energy gathering, endogenous excellence". The system deployed the 2026 strategic path and officially launched a comprehensive upgrade from experience driven to system driven.

1、 Consensus building: Intelligence is not the future, but the present
At the beginning of the meeting, Tendata Chairman Pang Jingfang made it clear that "AI is not a choice, but a necessity. It is not only the cornerstone of product competitiveness, but also a key tool for internal efficiency improvement. ”This judgment becomes the core logic that runs through the entire field - artificial intelligence is no longer an additional function, but the underlying engine that drives product evolution and organizational efficiency improvement.

The Vice President of Tendata further elaborated: "What customers want is not a pile of functions, but real results." In 2026, the Customer Success Department will promote the service model from "selling tools" to "accompanying growth", deeply embedding it into the customer's entire life cycle, and fulfilling the promise of "endogenous excellence" through quantifiable and perceptible value delivery.

The Director of the Partner Business Department at Tendata is facing the challenges of the past: "In the past, excessive reliance on individual sales abilities led to difficulty in accumulating experience, slow growth of new employees, and uneven service standards." He announced that by 2026, standardized SOPs, regional collaboration mechanisms, and layered service systems will be comprehensively promoted to make successful experiences replicable and growth paths sustainable.

The head of Tendata Digital added, "The system is not for control, but for unleashing human creativity." In 2026, the company will focus on breaking through customer data silos, restructuring the underlying architecture of orders, and launching intelligent capabilities such as AI assistants and health sub models to free frontline employees from filling out forms, reconciling accounts, and repetitive communication, truly focusing on high-value customer interaction.

2、 Dual wheel drive: Products have temperature, services have feedback
This meeting, for the first time, separated the product and customer service functions, highlighting Tendata's refined refinement of the "end-to-end experience".

The Product Director emphasized that all feature iterations in 2026 must stem from real business pain points. We don't focus on flashy features, we only focus on practical and effective solutions. "He gave an example that the new generation of products will be more proactive in understanding user behavior, providing a more natural and tailored experience in data insights, process improvement, and decision support. A product should have a temperature, it should not be a cold interface, but rather like a knowledgeable partner

The customer service director proposed the concept of "service should have a response", and every customer contact should leave a traceable and optimizable value trace. To this end, in 2026, the customer service system will fully implement unified service standards, establish a structured knowledge base, and use real-time data dashboards to achieve dynamic optimization. Our goal is no longer to 'solve problems', but to' prevent problems from happening ', "she revealed. Intelligent work order allocation, emotion recognition assistance, personalized solution recommendation and other capabilities will gradually be embedded in daily services to improve efficiency and experience synchronously.

The core of this transformation is to move from "relying on people" to "relying on systems", and to build a professional, deeper, more responsive, and valuable service network through clear role division, standardized process slicing, and data-driven decision-making mechanisms. This is not only Tendata's answer to market changes, but also its confidence in delivering certainty to customers.

3、 Humanistic background: Behind the system, there is a group of peers
On the afternoon of February 7th, the annual meeting of all members of Tendata was warmly held at the Shanghai Holiday Hotel. There was no report, no indicators, only sketches written and performed by colleagues, sincere and moving choir, and an unexpected dance medley. Laughter and applause were constant on site. Outstanding employees and teams of the year will receive awards on stage one by one. The trophy is not big, but every recognition carries the sweat and perseverance of the past year. The subsequent red envelope grabbing event ignited the entire audience, with mobile phone screens lighting up from start to finish, and "the best luck" attracting cheers.

Behind these relaxed moments are countless real moments of struggle: someone signed a contract independently for the first time, their palms sweating with nervousness; Someone stayed up late for three consecutive days just to ensure that the customer system was launched on time. It is these small yet steadfast daily routines that form the warmest foundation of the 'system', a group of people who believe in the same thing, supporting each other and walking tirelessly.

When tools are no longer scarce, the real barrier lies in how to use them well.

Tendata's answer is very clear: instead of chasing the technical foam and piling up intelligent concepts, it will plunge AI into the business soil, so that the product can understand the scene better, the service can be more responsive, and the organization can be more resilient. In 2026, foreign trade competition will enter the "deep water zone". Tendata is willing to be that bridge, connecting the expertise and resilience of Chinese enterprises while delivering perceptible, trustworthy, and sustainable value to global customers. And this is the most authentic footnote to 'AI gathering energy, endogenous excellence'.