腾道平台服务协议
Updated on January 1st, 2026
Welcome to use Tendata products and services legally owned and operated by Shanghai Tendata Information Technology Co., Ltd. and its affiliates (hereinafter referred to as "Tendata" or "us")!
Please carefully read all the contents of these Terms of Service (referred to as "these Terms").
Please do not use this service unless the customer has read and accepted all the contents of these terms. The act of the customer checking "Agree to the Tendata Platform Service Agreement" for this service shall be deemed that the customer has read and agreed to accept these terms or constraints. Minors are advised to read and confirm these terms under the guidance of their legal guardians. Before using this service or submitting any personal information, they must seek the consent and guidance of their guardians.
1、 Confirmation and acceptance of services
The customer understands and acknowledges that all rights and interests related to Tendata products, including ownership, intellectual property, and operational rights, belong to Tendata. The services provided must be strictly executed in accordance with the company's published articles of association, service terms, and operating rules.
2、 Service Description
1. Customer "refers to individuals within the territory of the People's Republic of China or organizations legally registered within the territory of the People's Republic of China who register, purchase, and obtain corresponding management permissions for this service. They are responsible for setting up customer accounts and performing relevant management actions.
2. The "end user" refers to the ultimate user of this service, including: customer employees or other relevant personnel of the customer.
3. Customer content "refers to the documents, calendar information, communication information, email information, or any other information or materials uploaded, published, submitted, or sent by customers through this service.
4. The customer agrees that the terms applicable to the customer in these terms also apply to the end user, especially the agreed customer obligation terms, which the end user should also comply with, unless the content of the terms does not apply to the end user; Customers have the obligation to manage the behavior of end users using this service and ensure that their use of this service complies with all relevant laws, regulations, these terms, and other provisions.
5. TTendata mainly provides customers with digital foreign trade marketing solutions, brand localization solutions, payment and foreign exchange financing solutions, and other services.
(1) Foreign trade marketing solutions: market analysis insights, potential customer development, long-term customer maintenance, KA customer development
(2) Brand localization solution for overseas expansion: professional team, target market research, marketing material planning, overseas business negotiation
(2) Brand localization solution for overseas expansion: professional team, target market research, marketing material planning, overseas business negotiation
Tendata may provide and adjust the types and contents of this service based on different product features, customer needs, service changes, etc. The specific content shall be subject to the official page of the relevant service, and customers can choose according to their needs. At the same time, please keep customers informed of any changes in the content of this service in a timely manner. Customers understand and accept that any adjustments made by Tendata to this service may have an impact on the rights they already enjoy or are currently enjoying, and agree to use it according to the adjusted content.
6. The customer understands and acknowledges that when disposing of their own customer information or the content provided by others on this service in any way, the customer shall bear the relevant risks on their own and has nothing to do with Tendata. The customer also agrees that without the explicit consent of the corresponding rights holder, the customer shall not use, copy, reproduce, disseminate, play, display, sell, license or use such content for any purpose without express permission.
7. The customer understands and agrees that Tendata mainly provides the above-mentioned services to the customer (specific service content shall prevail), and Tendata shall not be responsible for any third-party data or information services (such as customs data) that may be included in this service.
8. This service may contain links that can redirect to other online services or resources, which may be provided by third-party service providers. Tendata cannot control the customer's use of such third-party services or resources. Therefore, unless otherwise agreed in these terms, the customer's use of third-party services or resources is subject to the agreement between the customer and the relevant third party, and Tendata shall not be liable for the customer's use of third-party services or resources. The existence of such links does not represent Tendata's recognition of the legality or security of these third-party services or resources.
9. During the use of this service, customers should ensure that the Tendata account used to log in to this service remains valid. Tendata reserves the right to place commercial or non-commercial advertisements or other information in this service. Tendata will conduct advertising business in accordance with relevant laws and regulations, and customers should carefully assess the authenticity and reliability of advertising and other information.
3、 Service activation, renewal, adjustment, and termination
1. Service activation. After the customer completes the relevant operation procedures according to the opening requirements of Tendata or Tendata authorized agents, Tendata will open this service and corresponding permissions (if any) for the customer. If the customer fails to pay the relevant fees on time, the customer's domain name is incorrect or invalid, resulting in the inability to set up the account correctly, or other reasons that prevent the use of this service, the customer or end user has no right to demand compensation or assume any other responsibility from Tendata.
2. Customers who use Tendata Trial Service (referred to as "Trial Service") can apply for a demonstration through online channels (link://www.tendata.cn).
3. Customers who have successfully activated this service will receive a renewal reminder notification from Tendata before the expiration of this service. If the customer does not renew the purchase before the service expires, this service will terminate after the service expires. If the customer fails to renew the purchase within 30 natural days after the expiration of the service, the customer agrees that Tendata has the right to immediately cancel the customer's relevant permissions to use this service and delete all data generated by the customer during the use of this service.
4. Tendata is constantly improving and optimizing this service. Tendata has the right to adjust the service content, functions, and quality according to the actual situation. Data, information, and other services may be updated, modified, suspended, or terminated due to Tendata's or the provider's arrangements. In this case, the customer understands and acknowledges that Tendata will not request a refund of service fees, compensation, or assume other responsibilities.
5. Tendata has the right to suspend or terminate this service based on its own business decisions, government requirements or opinions, force majeure, and other reasons. In the event of such a situation, Tendata has the right to notify the customer in a reasonable form such as an announcement. The customer understands and acknowledges that Tendata will not be required to compensate or assume any other responsibility in this regard. However, if the termination of this service is caused by Tendata's own reasons, Tendata will refund the service fee that the customer has already paid but has not fully consumed, and provide a reasonable period for the customer to download and migrate the data generated during the use of this service. After the download period expires, Tendata will no longer be responsible for saving the aforementioned data.
6. Unless otherwise specified by law, Tendata has the right to process refunds for customers without their request.
7. Tendata may adjust the prices (fee standards) of some or all services at any time. If the customer has already purchased the corresponding services, Tendata will notify the customer fifteen (15) days in advance through website announcements, emails, or other reasonable means. If the customer does not agree to the price adjustment, they have the right to apply in writing to cancel the purchase and stop using the corresponding services before the price adjustment takes effect; If the customer does not apply in writing to cancel the purchase, it shall be deemed that the customer accepts the price adjustment and pays according to the adjusted price.
4、 Usage rules
1. The customer independently assumes responsibility for the use of this service and complies with all applicable laws and regulations regarding this service.
2. When customers use this service and related third-party services, they shall not engage in the following situations or behaviors:
(1) Violation of the Constitution or laws and regulations;
(2) Endangering national security, leaking state secrets, subverting state power, and undermining national unity;
(3) Damaging national honor and interests, and damaging public interests;
(4) Instilling ethnic hatred, ethnic discrimination, and undermining ethnic unity;
(5) Disrupting national religious policies, promoting cults and feudal superstitions;
(6) Spreading rumors, disrupting social order, and disrupting social stability;
(7) Spreading obscenity, pornography, gambling, violence, murder, terror, or inciting crime;
(8) Insult or defame others, and infringe upon their legitimate rights and interests;
(9) Using illegal network connection methods to access this service and related third-party services;
(10) Using this service and related third-party services to publish, disseminate, and sell content prohibited by Chinese laws and other applicable laws;
(11) Using this service and related third-party services to bypass/disrupt the protection and restriction measures of the service;
(12) Provide this service and related third-party services to third parties through transfer, rental, sharing, and other means;
(13) Engage in other behaviors prohibited by laws and administrative regulations.
3. When using this service, customers shall not harm or affect the legitimate rights of Tendata, nor shall they affect the normal use of the relevant services provided by Tendata by any other party. When using data and information services, customers shall not harm the rights of the data and information providers, and shall not authorize other entities to use the above-mentioned data and information services. Otherwise, the providers have the right to directly seek remedies against customers.
4. When using this service, customers should ensure the validity of the email addresses used in this service (including but not limited to sender addresses, recipient addresses, etc.), and should fully understand the relevant limitations of this service and agree to accept them. The specific product description on the official website of this service shall prevail.
5. The commercial emails sent by customers through this service are limited to those that have obtained the recipient's permission, that is, the recipient's address source is legal and the email content is the recipient's active subscription. Customers are not allowed to use this service to send spam emails without the recipient's permission.
6. Customers are not allowed to use this service to engage in the production or dissemination of destructive programs such as computer viruses that pose a threat to computer information network security.
7. Tendata configures backend management permissions for the administrator designated by the customer based on the business situation and the service type selected by the customer. The customer can add or delete accounts, set account passwords, etc. on their own. The behavior of the customer administrator is considered as the behavior of the customer, and the consequences and responsibilities of all actions are borne by the customer. Customers should comply with laws and regulations, these terms, and various rules that Tendata has already published or may publish/update in the future when fulfilling their duties as administrators.
8. If the customer shares their customer content with other customers of this service, it means that the customer agrees to grant these customers the unrestricted and free right to use their customer content (including any intellectual property or related rights), unless the customer explicitly states such restrictions to the other party, but such instructions and restrictions can only bind the customer and the other party. The customer promises to only upload, disseminate, provide, and share customer content that the customer is willing to and has the right to authorize through this service.
9. For customer content, this service does not provide backup, meaning that customers should save their own content, and Tendata will not provide backup services. At the same time, the customer understands and confirms that the deletion of customer content by the customer will not affect the normal use of customer content that has been obtained and saved through legal means before.
10. Any customer content disseminated or provided does not violate any laws or other relevant regulations. Customers shall be fully responsible for the legality of customer content published, submitted, or sent through this service. If Tendata believes that the customer content does not comply with the provisions of this clause, Tendata has the right to delete the customer's customer content without prior notice.
11. By uploading, disseminating or submitting customer content through this service, the customer confirms that the customer owns the ownership of the customer content, or that the customer uploaded, disseminated or submitted through this service with the permission or authorization of the owner of the customer content. The customer represents and warrants to Tendata that the content uploaded, disseminated, or submitted by the customer using this service does not infringe upon any third-party intellectual property or other legitimate rights and interests. If Tendata discovers or any third party claims infringement of customer content to Tendata, the customer agrees that Tendata has the right to make a separate judgment on the claimed infringing customer content and can take reasonable measures such as deletion or blocking without prior notice to the customer. Tendata has the right to disable or terminate accounts that infringe upon the legitimate rights and interests of others without refunding any fees already paid but not fully used for the relevant accounts.
12. The customer confirms that Tendata has no obligation to pre review, monitor, review or edit any content written or published by the customer and other customers through this service. The customer understands and acknowledges that they may come into contact with any offensive, indecent, or offensive content during the use of this service. The customer may contact Tendata to report such content.
13. If the customer believes that the information, materials, and other content uploaded or disseminated by other entities through this service have infringed upon the customer's legitimate rights and interests, please contact Tendata at: gongfu.liu@tendata.cn
5、 Modification of Services and Terms
1. Tendata has the right to modify these terms through reasonable means such as posting notices on relevant pages of this service when necessary. Customers should promptly review and understand the modified content when using this service, and consciously abide by these terms. If the customer continues to use this service, it shall be deemed as their agreement to the modified content; Customers have the right to stop using this service if they do not agree to modify the content.
2. Unless otherwise specified by law, Tendata has the right to process refunds for customers without their request (if any).
6、 Responsibility Statement
1. Customers purchase/accept goods or services provided by third parties other than Tendata through this service. In case of any disputes arising from this, the customer and the third party shall resolve them themselves, and Tendata shall only provide necessary assistance. Customers shall comply with the terms and regulations of the third-party service agreement and shall not use third-party services in a fraudulent, illegal, or unauthorized manner. Customers should use third-party services in accordance with relevant national laws and regulations. Tendata shall not be held responsible for any inability to use third-party services due to the customer's own reasons, including network access issues and third-party account application issues. The data, information, and other services included in this service are only for the convenience of customers and are used for information reference only. They are not intended as investment advice for Tendata and data/information providers. Tendata and data/information providers are not responsible for the accuracy, completeness, delay, interruption, or omission of this service.
2. Tendata shall not be liable for any losses incurred by customers due to the actions or inactions of third parties, or losses caused by force majeure, including but not limited to: payment services, network access services, communication line failures of telecommunications departments, communication technology issues, network and computer failures, system instability, infringement by any third party, etc.
3. Unless caused by reasons attributable to Tendata, Tendata shall not be liable for any refund of fees already collected.
7、 Liability for breach of contract
1. Customers must comply with all applicable laws regarding the use of this service. Customers must not infringe upon the legitimate rights and interests of anyone while using this service, and must not violate these terms, any rules already published or potentially published/updated by Tendata, or relevant provisions of laws and regulations; No illegal activities are allowed. Customers are not allowed to use this service or any third-party services involved in this service in a fraudulent, illegal, or unauthorized manner. Otherwise, all responsibilities arising from this shall be solely borne by the customer. If any losses are caused to Tendata as a result, the customer shall be responsible for compensation. At the same time, Tendata will report to relevant authorities and cooperate with their actions when necessary in accordance with national laws, regulations, and relevant policies. Tendata reserves the right to independently judge whether the customer's behavior meets the requirements of this clause. If the customer violates the provisions of this clause, Tendata has the right to take punitive measures, including but not limited to suspending or terminating this service without notifying the customer, and does not need to refund any fees paid by the customer.
2. Regardless of the circumstances, if Tendata causes losses to the customer due to its fault during the provision of this service, the total compensation paid by Tendata to the customer should not exceed the current service fee paid by the customer to Tendata.
8、 Privacy policy
Respecting customer privacy is a fundamental policy of Tendata. Tendata will collect, store, use, disclose, and protect customers' personal information in accordance with the privacy policy published on the Tendata website. Please read the above privacy policy in its entirety to help customers better protect their personal information.
9、 Legal and Dispute Resolution
This clause applies to the laws of the People's Republic of China and excludes the application of any conflict of laws provisions. In the event of a dispute, the client and Tendata agree to submit the dispute to the China International Economic and Trade Arbitration Commission for arbitration in accordance with its current effective arbitration rules. The arbitral tribunal is composed of three arbitrators. The arbitration award is final and binding on both parties, and the arbitration fee shall be borne by the losing party.
10、 Declaration of Rights
Tendata's failure to exercise, timely exercise, or fully exercise this clause or the rights enjoyed by Tendata in accordance with legal provisions shall not be deemed as a waiver of such rights, nor shall it affect Tendata's future exercise of such rights. If customers have any questions about the content of these terms, they can contact: gongfu.liu@tendata.cn