腾道隐私协议
Updated on January 1st, 2026
Welcome to use Tendata products and services legally owned and operated by Shanghai Tendata Information Technology Co., Ltd. and its affiliates (hereinafter referred to as "Tendata" or "us")!
We are well aware that privacy issues not only involve compliance, but also reflect trust between people, and your trust is very important to us! We will provide sufficient protection for your personal information security in accordance with legal and regulatory requirements, while referring to industry best practices. To this end, we have created this "Tendata Privacy Agreement" (hereinafter referred to as "this Privacy Policy") to facilitate your understanding of how we collect, use, share, store, and protect your personal information in the process of providing you with products and services, as well as how you can manage your personal information.
Before you start using our products and services, please carefully read and fully understand this privacy policy to ensure that you fully understand and agree before starting to use. If you do not agree with any content of this privacy policy, you should immediately stop using it.
If you have any questions, opinions or suggestions regarding the content of this privacy policy, you can contact us through the various contact methods provided in this privacy policy emarketing@tendata.cn
1、 How do we collect and use your personal data
Personal data refers to information that can identify an individual when used alone or in combination with other information. This type of data will be directly submitted to us by you when you use our website, products or services, and interact with us, for example, when you create our account or contact us for support; Alternatively, we may obtain usage data by recording how you interact with our website, products, or services, such as through technologies like cookies, or by receiving usage data from software running on your device. Where permitted by law, we may also obtain relevant data from public and commercial third-party sources, such as purchasing statistical data from other companies to support our services. The data we collect depends on the way you interact with Tendata, including the websites you visit or the products and services you use, including name, gender, company name, position, address, email, phone number, login information (account and password), photos, identification information, etc. We also collect the information you provide to us and the content of the messages you send us, such as the query information you enter or the questions or information you provide to obtain customer service support. When obtaining technical support services, you may need to provide service credentials for technical support to identify customer information. The service voucher is generated on the registration management page of the data decision-making platform, and contains company ID, project ID, and contract ID information.
（1） How to collect data
Below, we will show you in which scenarios and how Tendata's products and services will collect your data:
1. Product Registration
Regarding your use of our website, we request and may collect various information from you in different ways. For example, when you register to use our website, we will request and store your name, company name, address, phone number, email address, and other identifying contact data. In addition, our network server will automatically collect the IP address you use when accessing the website. We may also collect information that you disclose on any of our scorecards, chat rooms, discussion groups, and bulletin boards. In addition, Tendata will also use this information to notify you of any upgrades, new products, promotions, or other information that you may be interested in.
2. Product usage
Tendata may use the information collected during product use to: regularly verify your right to use the product; Before sending you notifications of new product/feature upgrades, please confirm if you are using an earlier version of the product/feature or if it will be helpful for your use of Tendata; And, receive internal product messages requested by you from Tendata.
3. Internal analysis
We collect and use this data to provide you with services, ensure the normal operation of services and the security of your account, and help identify any problems you encounter while using Tendata products and services. This prompts us to make timely improvements and optimizations to product features and services, ultimately bringing you a better product and service experience; And provide you with more suitable configuration suggestions, so that you can use Tendata products more conveniently and fully according to your own basic conditions and personalized needs.
including:
(1) We will collect some data to identify your identity and help us provide you with more accurate services;
(2) We will collect some environmental information about the deployment of servers when you use Tendata products, including the capacity and version of your system;
(3) We will collect some engineering configuration information about your use of Tendata products;
(4) We will collect some information about your operational preferences to help improve and enhance your user experience and service experience.
4. Problem handling
To assist in resolving the varying degrees of issues you may encounter while using Tendata products and to help us improve product functionality, we may need authorization to obtain your:
(1) Log files, including but not limited to dump files, logs, and other types of log files;
(2) Engineering files (excluding data from your database) are only used to attempt to restore and analyze a potential issue encountered in your system. Once the issue is restored and analyzed, the engineering files will be deleted and will no longer be used;
(3) Error interface screenshot: There may be situations where you need to proactively provide an error interface screenshot or take automatic screenshots to quickly and timely locate the cause of the error when it occurs. Please be aware that we only focus on information related to the cause of the error and will never disclose any data that may be covered by the screenshot to any third party.
（2） Purpose of data collection
We may use your personal data for the following purposes:
1. Create an account
2. Realize your transaction or service requests, including fulfilling orders; Deliver, activate, or validate products or services; Provide training and certification, and manage and handle the results of training and certification; Participate in online or offline activities; Make changes at your request or provide the information you requested (such as marketing materials or white papers for products or services); And provide technical support.
3. Contact you with your consent; Sending you information about products and services that you may be interested in; Inviting you to participate in Tendata activities (including promotional activities), market research, or satisfaction surveys; Or send you marketing messages. If you do not wish to receive such information, you can unsubscribe at any time.
4. Send you important notifications, such as notifications of operating system or application updates and installations.
5. To provide you with personalized user experience and personalized content.
6. Certified and managed suppliers and business partners, communicated or conducted business with suppliers and business partners.
7. Conduct internal audits, data analysis, and research to improve our products and services.
8. Analyze business operational efficiency and measure market share.
9. Troubleshooting errors when you choose to send us error details.
10. Synchronize, share, and store the data you upload or download, as well as the data required for uploading and downloading.
11. Protect the security of our products, services, and customers or users, and implement and improve our loss prevention and anti fraud programs.
12. Comply with and enforce applicable legal requirements, relevant industry standards, or our policies.
（3） Unrecognized data
Tendata may also collect and use non identifying data. Non identifying data refers to data that cannot be used to determine an individual's identity. Non identifying data mainly includes the following categories:
1. Version information of the product terminal (designer&mobile).
2. Statistics on the usage of product terminal (designer&mobile) functions (including template creation time and alphafine function records).
3. Product terminal (designer&mobile) crash program error log.
4. Basic environment information of the server connected to the product terminal (designer&mobile), including product version, environment container type, JDK version, etc.
5. Statistics on the usage of product features (feature usage, template usage, etc.) on servers connected to product terminals (designers&mobile devices). The purpose of Tendata collecting this data is to understand how users use their products and services. Through this, Tendata can improve its services and better meet customer needs.
6. Certified and managed suppliers and business partners, communicated or conducted business with suppliers and business partners.
7. Conduct internal audits, data analysis, and research to improve our products and services.
8. Analyze business operational efficiency and measure market share.
9. Troubleshooting errors when you choose to send us error details.
10. Synchronize, share, and store the data you upload or download, as well as the data required for uploading and downloading.
11. Protect the security of our products, services, and customers or users, and implement and improve our loss prevention and anti fraud programs.
12. Comply with and enforce applicable legal requirements, relevant industry standards, or our policies.
The purpose of Tendata collecting this data is to understand how users use their products and services. Through this, Tendata can improve its services and better meet customer needs. Tendata may, at its own discretion, collect, use, process, transfer or disclose non identifying data for other purposes. We will do our best to isolate your personal data and non identifying data, and use these two types of data separately. If personal data is mixed with non identifying data, it will still be treated as personal data processing.
We may also process your personal data based on compliance and enforcement of legal obligations.
2、 How do we use cookies and similar technologies
（1） How to collect data
To ensure the normal operation of the website, we sometimes store small data files called cookies on computers or mobile devices. Cookie is a plain text file stored on a computer or mobile device by a network server. The content of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies typically contain identifiers, site names, as well as some numbers and characters. With the help of cookies, websites can store data such as user preferences or items in their shopping baskets.
The purpose of Tendata to enable cookies is the same as that of most websites or Internet service providers, that is, to improve the user experience. With the help of cookies, websites can remember a user's single visit (using session cookies) or multiple visits (using persistent cookies). With the help of cookies, websites can save settings such as computer or mobile device language, font size, and other browsing preferences. This means that users do not need to reconfigure their preferences every time they visit. If a website does not use cookies, it will consider the user as a new visitor every time they open a webpage. For example, if you log in to a website and then go to another webpage, the website will not recognize you and you will be logged out again. Tendata will not use cookies for any purposes other than those stated in this policy. You can manage or delete cookies according to your preferences. For more details, please refer to AboutCookies.org. You can clear all cookies saved on your computer, and most web browsers have a feature to block cookies. But if you do so, you will need to personally change the user settings every time you visit our website. To learn more about how to change browser settings, please visit the following link:
Internet Explorer Google Chrome Mozilla Firefox Safari Opera
（2） Website beacons and pixel tags
In addition to cookies, we also use other similar technologies such as website beacons and pixel tags on our website. For example, emails sent to you by Tendata may contain click URLs that link to Tendata website content. If you click on the link, Tendata will track this click to help us understand your product and service preferences and improve customer service. A website beacon is typically a transparent image embedded in a website or email. By using pixel tags in emails, we can determine whether the email has been opened. If you do not want your activities to be tracked in this way, you can unsubscribe from Tendata's mailing list at any time.
By using our website, you agree to the use of cookies, website beacons, and pixel tags as described above.
（3） How do we disclose your personal data
In cases where certain services are provided by our authorized partners, we will share your personal data with that partner as described in this policy. For example, when you purchase our products online, we must share your personal data with the logistics service provider in order to arrange delivery, or arrange for partners to provide services. In addition, we may share personal data among our affiliated companies.
（4） How to access or modify your personal data
You should ensure that all personal data submitted is accurate and error free. We will do our best to maintain the accuracy and completeness of personal data, and update this data in a timely manner.
When required by applicable laws, you may:
1. Have the right to access specific personal data we hold about you;
2. Request us to update or correct your inaccurate personal data;
3. Refuse or restrict our use of your personal data;
4. Request us to delete your personal data. If you wish to exercise the relevant rights, please provide us with feedback online. To ensure safety, you may need to provide a written request. If we have reasonable grounds to believe that these requests are deceptive, unenforceable, or harmful to the privacy rights of others, we will refuse to process the requests.
When required by applicable law, you also have the right to revoke your consent at any time when we process your personal data based on your consent. However, revoking consent will not affect the legality and effectiveness of our processing of your personal data based on your consent before revocation, nor will it affect our processing of your personal data based on other appropriate legitimate grounds.
If you believe that our processing of your personal information does not comply with applicable data protection laws, you can contact the legal data protection agency.
（5） How do we protect and retain your personal data
We value the security of personal data. We adopt appropriate physical, management, and technical safeguards to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. For example, we will use encryption technology to ensure the confidentiality of data; We will use protection mechanisms to prevent data from being maliciously attacked; We will deploy access control mechanisms to ensure that only authorized personnel can access personal data; And we will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal data. We will do our best to protect your personal data, but please note that no security measures can be flawless.
We will retain your personal data for the period necessary to achieve the purposes stated in this policy, unless required or permitted by law to extend the retention period or permitted by law. Due to different scenarios, products, and services, the storage period of data may vary. The standards we use to determine the retention period include: the time required to retain personal data to achieve the business purpose, including providing products and services, maintaining corresponding transaction and business records, controlling and improving product and service performance and quality, ensuring the security of systems, products, and services, responding to possible user queries or complaints, problem localization, etc; Do users agree to a longer retention period; Are there any special requirements for data retention in laws, contracts, etc. As long as your account is necessary for providing services to you, we will keep your registration information. You can also choose to cancel your account. After you cancel your account, we will stop providing products and services based on that account, and delete your corresponding personal data without special legal requirements.
（6） How do we handle children's personal data
Our products, website, and services are primarily aimed at adults. Children are not allowed to create their own user accounts without the consent of their parents or guardians. For cases where personal data of children is collected with the consent of parents, we will only use or disclose this data when permitted by law, with the explicit consent of parents or guardians, or when necessary to protect the child. If we find that we have collected personal data of children without obtaining verifiable parental consent in advance, we will try to delete the relevant data as soon as possible.
（7） Third party providers and their services
To ensure a smooth browsing experience, you may receive content or network links from third parties (hereinafter referred to as "third parties") outside of us and our partners. We have no control over such third parties. You can choose whether to access links, content, products, and services provided by third parties.
We cannot control the privacy and data protection policies of third parties, and such third parties are not bound by this policy. Before submitting personal information to third parties, please refer to their privacy protection policies.
（8） How can your personal data be transferred globally
Our company has branches both domestically and internationally, which means that the personal data we collect from you may be processed in the country/region where you use the product or service, in other countries/regions where we or its affiliates, subsidiaries or service providers, or business partners have offices, or subject to access from these countries/regions. The data protection laws in these countries/regions may vary. In such cases, we will take measures to ensure that the data we collect is processed in accordance with the requirements of this policy and applicable laws.
（9） How to update this policy
We reserve the right to update or modify this policy from time to time. If our privacy policy changes, we will publish the latest version of the privacy policy here. If we make significant changes to our privacy policy, we may also send you change notifications through different channels, such as posting notices on our website or sending you separate notifications.
（10） How to contact us
If you have any questions, opinions, or suggestions, please send them via email gongfu.liu@tendata.cn Contact us.
Generally, we will process your questions, opinions, or suggestions within fifteen working days after receiving them and verifying your user identity. If you are not satisfied with our handling, you can also file a complaint or report to the department responsible for personal information protection.